Return Policy

At Networking Corner, we are committed to ensuring customer satisfaction by delivering quality IT hardware and a smooth shopping experience. However, we understand that there may be occasions where a return or cancellation becomes necessary. This Return Policy outlines the terms under which returns are accepted, whether for unwanted items, faulty goods, or items damaged in transit.

Please read this policy carefully before initiating a return. By placing an order with us, you agree to comply with the conditions outlined below.

Definitions

• Consumer: An individual purchasing for personal use, not connected to a business, trade, or profession.
• Business Customer: Any legal entity or individual purchasing on behalf of a business or for commercial use.
• RMA (Return Merchandise Authorisation): A reference number required before returning any product.

Cancellation Policy

You may cancel your order before dispatch at no cost by emailing us at sales@networkingcorner.co.uk, quoting your order number or purchase reference. If the order has already been dispatched, a restocking fee of up to 50% may apply, depending on the item’s condition upon return.

If your item has shipped, we recommend refusing the delivery and notifying us immediately. We must receive returned goods within 14 calendar days of delivery in unused, unopened, and resalable condition, complete with all packaging and accessories. Customers are responsible for the return shipping costs and must ensure that items are securely packed and insured during transit.

Note: Orders that are shipped directly from the manufacturer are strictly non-cancellable and non-returnable.

Unwanted (Non-Faulty) Returns

If you wish to return a non-faulty product, you must:

• Notify us in writing within 14 days of delivery.
• Receive an RMA number before returning any item.
• Ensure the item is unopened, with manufacturer seals intact, and in perfect resalable condition.

All non-faulty returns are subject to a 50% restocking fee unless the item was supplied incorrectly due to our error.

Original Condition Means:

• All accessories, manuals, warranties, and software must be present.
• Packaging must be intact and undamaged.
• Item must not show any signs of installation, use, or tampering.

Returns failing to meet these conditions may be rejected or incur additional charges.

Faulty Items Covered by Warranty

We understand that even high-quality IT hardware can occasionally experience faults. If you believe a product you’ve purchased from us is defective and still within its warranty period, you must notify our support team promptly by email at support@networkingcorner.co.uk.

When submitting a warranty claim, please include your original order number, the date of purchase, and the product’s serial number. Upon receiving this information, our technical support team may attempt to troubleshoot the issue remotely via phone or email to resolve it efficiently.

If the problem persists after initial diagnostics, we will issue you a Return Merchandise Authorisation (RMA) number and request that the product be returned to us for further inspection. Once the item is received, our engineering team will thoroughly test it. If the fault is confirmed, we will either repair the item or replace it with an identical or equivalent product.

We do not accept returns or offer replacements for issues arising from accidental damage, misuse, software incompatibility, or tampering with the product. Warranty coverage is limited to hardware malfunctions as defined in the original product specification.

RMA Procedure

To ensure a smooth and accountable return process, all items being returned to Networking Corner, whether for faults, unwanted purchases, or delivery damage, must be processed through our Return Merchandise Authorisation (RMA) system.

1. Request an RMA number by contacting rma@networkingcorner.co.uk.
2. Once approved, repackage the item securely, preferably using the original box.
3. Attach the RMA number clearly on the outer packaging; do not write directly on the product box.
4. Include all accessories, manuals, and documents.
5. Ship the package to the address provided in your RMA confirmation.

Once the returned item is received and inspected, we aim to issue a replacement, repair, or resolution within 10 business days. Items returned without following this procedure may experience delays or may not be accepted.

Goods Damaged in Transit

If your parcel arrives visibly damaged:

• Sign for it as “Damaged on Arrival” with the courier.
• Report the issue to us at support@networkingcorner.co.uk within 2 working days of delivery.
• Attach photographic evidence of the damage in the email, where possible.

We will arrange a replacement or refund once we receive and inspect the returned item.

Returns Will Be Refused If:

• Returned items do not have an RMA number.
• The product is damaged due to improper use or installation.
• The returned product is missing accessories, manuals, or packaging.
• The item is found to be non-faulty after testing.
• There is evidence of physical tampering or software conflicts.

Important Notes:

• Return shipping costs are the customer’s responsibility unless the product is faulty or supplied incorrectly.
• Ensure you use a tracked and insured courier to avoid liability for loss or damage.
• Allow up to 10 business days for processing of returns after receipt.

Contact Us

For return requests, RMA assistance, or questions about this policy:

Email: rma@networkingcorner.co.uk
Customer Support: [Insert Contact Number]
Returns Address: [Insert Full Return Address]